0430 785 544

We are here to help you

At Bon Golf we have a passionate, focused and motivated team committed to delivering excellence in customer service

See what we can do for you now

Is your team performing to their potential? Are your members satisfied with your service? How can you lift performance to provide and continue providing exceptional member experiences?

Ask us how we can assist.

About Us

Bon Golf has a track record of organisational performance and excellence, with exceptional re-appointment rates. We pride ourselves on being a long-term trusted and valued client partner with a focus, motivation and commitment to client and people innovation and success.

Bon Golf has a track record of organisational performance and excellence, with exceptional re-appointment rates. We pride ourselves on being a long-term trusted and valued client partner with a focus, motivation and commitment to client and people innovation and success.

17+

years of customer trust throughout Australia

Who are we?

Bon Golf has been assisting organisations to deliver excellence in customer and membership service for the past 17+ years. We’ve provided services to Porsche Automobil holding SE, De. and BMW Australia, guided major golf developments in China and India and managed several golf courses in Melbourne.

Our focus on service and the interaction between staff and members, customers and visitors is key to our client success. This covers food and beverage outlets, fine dining, golf driving range, service centres, retail and inbound enquiries.

Our work in golf club houses (design and function) in billion-dollar developments, gives us a strong understanding of food service, retail and golf.

Our Approach

Bon Golf’s dedicated team will assist you to develop and continuously improve staff performance. 

Our leading psychologist will profile your team and work with individuals to examine strengths in personality, emotional intelligence, and workplace effectiveness to maximise team cohesion. Leadership training will enhance manager and supervisor skills to motivate and guide their team to deliver service excellence. 

Setting your organisation’s standards and expectations will build a culture and brand that all will be proud of. Our advanced data collection and analysis will provide comprehensive benchmarking, monthly feedback, action plans and much more. 

Better performing staff delivering improved customer experiences

Services

Service Improvement Program

SIP drives customer service and customer experience excellence in membership and visitor services by having staff motivated, focused and committed.

More info…

Contract Performance Optimisation

Assessing contracts against industry standards, effectiveness and compliance through to delivering on the contract and providing insights for improvements.

More info…

Consulting and Research Capabilities

Specialising in facility management services, strategic reviews of your business and people, and providing recommendations to get the best outcome possible.

More info…

What People Say About Us

Five Client Testimonials

“Bon Golf has delivered remarkable results in a very complex project. Their skills in understanding on how to develop a golf resort complex of world standard is remarkable .”
Anil-SeolekarOxford Golf Resorts
Anil-Seolekar
“Bon Golf p/l (Bon Analytics) worked with our operations teams with a focus on fine dining and membership services. Their positive impact on our modus operandi and culture delivered a very strong focus on optimising our service offering and profitability. I would highly recommend them”
Mark WrightDirector of Membership Services and Catering – Marvel Stadium
Mark Wright
“Bon Golf has played a pivotal role in our management strategy of GESAC over the past decade. Their Service Improvement Program has been instrumental in driving our success by engaging our 500 staff members on a monthly basis. Michael and his team exhibit remarkable flexibility and are consistently accommodating of our needs. Working with them has been a seamless and rewarding experience”.
Paige BuseExecutive Manager – Glen Eira Leisure
Paige Buse
“Upon South East Leisure assuming management of four major sports and leisure facilities in the City of Greater Dandenong, Victoria, our company sought Bon Golf services to support the development of facility user agreements, and to implement their industry-recognised Service Improvement Program and Leadership Development Program. The team and I have been pleased with the outcomes so far and the level of support and dedication of the Bon Golf team is truly valued. The Service Improvement Program has integrated seamlessly into our operations and provides unparalleled information to support our leaders to develop all staff in a range of service provisions and standards. We are confident that having the Service Improvement Program in place we will experience improved member retention and reputation leading to a direct return on investment from the program.”
John ClarkCEO SEL
John Clark
“Peninsula Leisure has maintained a longstanding partnership with Bon Golf. Their support was invaluable, providing comprehensive staff training prior to our opening in September 2014, and they have remained fundamental to our ongoing staff development efforts ever since. Their commitment to our success has been unwavering, and we continue to benefit from their expertise and guidance with their ongoing monthly Service Improvement Program."
Kath ThomCEO Peninsula Leisure
Kath Thom
“Since June 2015, Bon Golf has been instrumental in enhancing staff performance across all three of our facilities. Their expertise has been invaluable in cultivating a customer service culture that prioritises excellence in delivery. I wholeheartedly recommend Bon Golf to organisations seeking to elevate their customer service standards and overall performance”
Alison DixonCEO WLS
Alison Dixon
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Our team of experts are ready to help

We ensure people are at the heart of our solution design, outputs and service. We thrive on their results and successes, which build service-focused organisational culture.

mr

Michael Ryle

CEO

Sion Davies

Sion Davies

Manager - Operations

nat

Natalina Morelli

Manager - Strategic Services

Jaime Clark - IT Services

Jaime Clarke

Manager - IT

jason

Jason Cleeland

Systems Specialist

Luc longley

Luc Longley

Presenter

Kristinbell

Kristin Bell

General Manager

adam

Adam Selwood

General Manager - WA

john

Dr. John Tower

Manager - Research

lisa

Lisa Price

Manager - Training

gibbs

Dr. Petah Gibbs

Psychologist

chris a

Chris Antsey

Presenter

90+ coordinators and other personnel in the field

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Consulting and Research

Bon Golf’s consulting and research services specialise in delivering to golf facilities and the facility management services industry.

Our service includes:

  • Conducts an audit and review of the facility management strategies, structures and organisational policies.
  • Identifies and develops strategies to improve performance.
  • Provides pathways and roadmaps to achieve innovation and continuous performance improvement.


Strategic Review

With four decades of research, sport, club and leisure facility management practice and customer experience and satisfaction consultancy, Bon Golf is best placed to support your organisation’s endeavours in enhancing your brand, identifying critical areas of improvement and supporting you to drive business success.

Our strategic review program identifies your business and people gaps and opportunities to improve your facility operations to optimise performance.

Throughout the review process, we offer recommendations supporting team structure, fees and charges modelling, business operations, and all areas of operation.  

Leadership and Employee Training

Bon Golf’s training program has been designed to deliver learning modules, training Apps, and assessments to meet industry best practise. We ensure your people are prepared, equipped, skilled and industry-leading in their service delivery. Our Leadership and Employee training allow Bon Golf to align with your organisation’s values and culture.

Contract Performance Optimisation

As organisations appoint contacts to manage facilities and programs, the significant commitments, capacity, assessment and management of these contracts are not often afforded or available to staff to effectively manage and monitor these ongoing.

Our Contract Performance Optimisation (CPO) service provides specialised auditing to assess and deliver the following:

CPO Assesses:

  • The contractor and owner against industry standards.
  • Contractual obligations and effectiveness.
  • Whether the contract outcomes are delivering what is in the best interest of your community and organisation.
  • Whether the contractor/contract is fully compliant with the contract conditions.

CPO Delivers

  • Reviews of the contract/s to ensure best and improved practice in future
  • Insights and opportunities that will optimise the performance of all parties.
  • Identify where and how the contract can perform better.

Service Improvement Program

What is a Service Improvement Program (SIP)?

SIP drives customer service and customer experience excellence in membership and visitor services by having staff motivated, focused and committed.

The Bon Golf team delivers this by ensuring we are:

  • Member and customer centric
  • Measurable and accountable
  • Delivering performance assessments that are independent, objective and benchmarked
  • Focused on performance improvement/driven solutions


The outcomes

As an extension of your team and organisation, we partner with you to:

  • Deliver your business goals and bottom-line targets by optimising staff retention, engagement and motivation.
  • Create teams with peer-to-peer support.
  • Enhance the customer and member experience and satisfaction.
  • Drive staff ownership and pride in high standards of service.
  • Improve focus, motivation and commitment by staff.
  • Provide support, feedback and training for the development of all staff.
  • Implement best practice in service delivery whilst improving brand reputation.
  • Ensure a uniform level of service across the organisation.
  • Provide support, feedback and training for the development of all staff.
  • Ensure efficient and effective management of staff to deliver top organisational performance.
 

We achieve this through the development and delivery of customised plans and strategies, based on our team’s expertise in the assessment, monitoring and ongoing development of organisational performance.